Frequently Asked Questions
Everything you need to know about your Dylan Oaks experience.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days, while express options are available for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or custom-made pieces are non-returnable.
Are your products covered by a warranty?
Yes, all Dylan Oaks products come with a 12-month manufacturing warranty that covers any defects in materials or craftsmanship.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Dylan Oaks items?
To maintain the longevity of your items, we recommend avoiding contact with harsh chemicals, perfumes, and water, and storing them in a cool, dry place when not in use.